حزام مساج كهربائي

Purchased today and when I opened the packaging, the power source was an EU plug. This was by no means clear or advertised and staff should have also advised. Now a further £20 out of pocket to buy a EU-UK adapter and still do not know if it actually works!!! Can Decathlon UK please respond

Bought for daughter- arrived with Euro 2 pin plug!! Despite D being told via several previous reviews that it’s an issue- she contacted them and warehouse sent wrong plug!! You seem unable to resolve this issue- cannot plug it into shaver adapter as they are rated 1 amp and massager is 2 amp - I have sourced a 13 amp visitor to UK adapter for daughter to use for £4.99- Decathlon you really need to get act together on this product- which is great except you cannot use it safely!!! Still waiting for resolution!!

Purchased online in the UK but arrived with a European 2-pin plug and no UK 3-pin plug. My understanding of the The Plugs and Sockets etc. (Safety) Regulations 1994 is that it is a criminal offence to sell such a device for domestic use in the UK with a non-UK plug. Customer Services sent two (different and unpackaged) travel adapters when I complained but the regulations explicitly say a travel adapter is not acceptable - only a fused converter that can only be removed with the use of a tool would meet the standards required. The plug and short lead supplied appear to be easily replaceable with a three-pin version (and you can see the connector in the product image) so if my reading of the regulations is correct, I am shocked that a company the size of Decathlon would make an error then refuse to supply the correct plug and lead. I will be going to Trading Standards to flag this up.