Purpose

Additional Information

1. To manage your registration as a platform user,

If you decide to become a registered user of our platform, Fawaz Alhokair & Partners will need to process your data to identify you as a platform user and provide you with access to the various functions, services and products available to you as a registered user. You can cancel your user account by contacting us through customer support.

2. To develop, complete and execute the purchase process or service contract you have concluded with us on the platform,

This purpose includes processing your data, primarily:

• To contact you to inform you or notify you of notices related to contracted functions, products or services, including quality review and the ability to determine customer satisfaction with the service provided.
• To manage the payment for the products you purchase regardless of the payment method used. For example:
• If you purchase any of our products through the website or app and choose to activate the option to save your payment card for future purchases, we will need to process the data indicated to activate and develop this option. Agreeing to activate this option allows complete payment data to appear automatically in subsequent purchases so you do not need to provide it in each new transaction, and this data will be considered valid and effective for subsequent purchases. You can change or cancel your cards at any time through the payment information section, either from your registered user account on the website, or through the wallet options in the Aldo app.
• Activate the necessary procedures to control and prevent potential fraud on you and us during the purchase process, because if we consider that the transaction could be fraudulent, this may lead to blocking the action.
• To manage potential returns after purchase, and to manage requests for available information about goods, and reserving products through the platform, according to the availability of these options from time to time.
• For billing purposes and to provide your purchase cards and invoices through the platform.
• To ensure your ability to use other available options and services, such as the purchase process and managing and using a gift card or gift voucher, and providing Wi-Fi network usage service that we provide to our customers in brick-and-mortar stores.

3. To fulfill requests and petitions you submit through customer service channels.

We process the personal data strictly necessary to manage your request or resolve your petition.

4. For marketing purposes.

Fawaz Alhokair & Partners will primarily process your data for the purpose of:

• When you subscribe to our newsletter, Fawaz Alhokair & Partners will process your personal data to manage your subscription, including sending personalized information about our products or services through various channels (such as email and mobile text messages). Fawaz Alhokair & Partners may also provide you with this information through instant notifications if activated on your mobile device.
• Accordingly, please note that this data processing involves analyzing your user or customer profile to determine your preferences and thus the most suitable services and products for you when sending you information. For example, based on your purchases and browsing history (products you clicked on, for example), Fawaz Alhokair & Partners and its partners provide suggestions for products that the company believes may interest you. If you are a registered user, we will provide you with the "recover shopping cart" feature.
• Remember that you can unsubscribe from our newsletter at any time and free of charge through the "Newsletter" section on the platform, in addition to the instructions we provide you in each notification. If you do not wish to receive instant notifications, you can deactivate this option from your mobile device.
• To carry out promotional activities (such as organizing competitions or sending a list of saved products to the relevant email).
• To publish photos that you have publicly shared through social media networks on the platform or through our channels, if you have explicitly given Haifa Badie Al Qalam and its partners your consent for this purpose.

5. Analyzing usability and quality to develop our services.

Fawaz Alhokair & Partners will inform you that if you access our platform, it will process your browsing data for analytical and statistical purposes, to understand how users interact with the platform to enhance their ability to develop the platform.

In addition, Fawaz Alhokair & Partners sometimes conducts quality surveys and activities to determine the degree of satisfaction of our customers and users and to identify areas where we can improve.

Purpose,

Legal Status,

1. To manage your registration as a platform user.

Fawaz Alhokair & Partners processes your data because this is necessary in accordance with the terms governing the use of the platform. In other words, for you to register as a user on the platform, Fawaz Alhokair & Partners needs to process your personal data, otherwise, it will not be able to manage your registration.

2. Development and execution of purchase processes or service contracts.

We process your data because its processing is necessary for us to carry out purchase operations or contract services with you.

Certain data processing related to the purchase process is only activated because you requested or allowed it, such as saving payment card data for subsequent purchases or processing data necessary to scan receipts through the wallet section in the app or providing you with the Coming Soon / Back Soon feature. In these cases, your data is processed with your consent.

We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud against you and us during the purchase process, and we understand that processing this data is positive for all parties involved when paying for a purchase, especially for you, because this allows us to put in place measures to protect you from fraudulent attempts by third parties.

3. Customer Service.

We consider that we have a legitimate interest in responding to your requests or answering your inquiries submitted through the various communication channels available. We understand that processing this data is also beneficial for you to the extent that it allows us to adequately assist you and answer your inquiries.

When we contact you, specifically to manage situations related to your order or the product/service provided through the platform, processing your data is necessary to execute the purchase contract.

When your inquiry relates to the exercise of your rights, which we inform you about below, or claims related to our products or services, we are legally permitted to process your data to comply with our legal obligations.

4. Marketing.

Fawaz Alhokair & Partners is legally permitted to process your data for marketing purposes in accordance with the consent you grant it, for example, when you agree to receive personalized information through multiple channels, and when you allow instant notifications to be sent to your mobile device, or to publish your photos on the platform or through social media channels.

Fawaz Alhokair & Partners is legally permitted to process your data for marketing purposes in accordance with the consent you grant it, for example, when you agree to receive personalized information through multiple channels, and when you allow instant notifications to be sent to your mobile device, or to publish your photos on the platform or through social media channels.

5. Analyzing usability and quality.

We consider that Fawaz Alhokair & Partners has a legitimate interest in analyzing the usability of the platform and the degree of user satisfaction, as we understand that processing this data is also beneficial for you, because the purpose is to improve the user experience and provide a higher quality service.

Purpose,

Time we keep data.

1. To manage your registration as a platform user.

Fawaz Alhokair & Partners will process your data for as long as you remain a registered user (meaning until you decide to cancel your registration on the platform as a user).

2. Development and execution of purchase processes or service contracts.

We will process your data for the time necessary to manage your purchases of products or services, including potential returns, complaints or claims related to the purchase of the product or service concerned.

We will sometimes process data until you decide, as is the case for payment data (payment card) that you asked us to store for subsequent purchases.

3. Customer support.

We will process your data for the time necessary to fulfill your request or answer your query.

4. Marketing.

Fawaz Alhokair and partners will process your data until you unsubscribe from our newsletter.

5. Usability and quality analysis.

Fawaz Alhokair and partners will process your data from time to time during the time we launch a specific quality study or until you hide your browsing data.